logoImejis.io

Refund policyRefund Policy

1 introduction1. Introduction

Imejis.io, a product of JAGODANA LLC ("we," "us," or "our"), is committed to ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds for our Software as a Service (SaaS) platform will be granted, the process for requesting a refund, and other relevant information. By using our services, you agree to this policy.

2 eligibility for refunds2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  • You must have purchased a subscription or service directly from Imejis.io.
  • The refund request must be made within 30 days of the original purchase date.
  • The refund request must not pertain to promotional or discounted subscriptions, which are non-refundable.
  • Your account must be in good standing without any violations of our Terms of Service.

3 conditions for refunds3. Conditions for Refunds

Refunds are subject to the following conditions:

  • Prorated Refunds: Refunds will be prorated based on the time of usage and any applicable fees. For example, if you request a refund halfway through your billing cycle, you will be refunded for the unused portion of your subscription.
  • Non-Refundable Fees: Any setup fees, one-time charges, or fees for add-on services are non-refundable.
  • No Refunds on Renewals: Renewals of subscriptions are not eligible for refunds unless the request is made within 48 hours of the renewal date.

4 refund request process4. Refund Request Process

To request a refund, please follow these steps:

  1. Email Request: Send an email to support@imejis.io with the subject line "Refund Request" and include the following information in the body of the email:
    • Your full name
    • Your email address associated with the account
    • The reason for the refund request
    • The date of purchase
  2. Review: Our support team will review your request and may ask for additional information to verify your identity and the details of your purchase.
  3. Approval/Denial: Once your request has been reviewed, we will notify you via email of the approval or denial of your refund request.
  4. Processing Time: If approved, the refund will be processed and credited to your original payment method within 10-15 business days. Please note that the processing time may vary depending on your bank or credit card issuer.

5 payment gateway5. Payment Gateway

We use Paddle as our payment gateway. All refunds will be handled through Paddle’s system. Please note the following:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • You may receive a notification from Paddle regarding the refund transaction.

6 disputed charges6. Disputed Charges

If you believe there is an error with a charge on your account, please contact us immediately at support@imejis.io. Disputing a charge through your bank or credit card issuer may result in additional fees and delays in resolving the issue. We encourage you to work directly with us to resolve any billing issues.

7 changes to this refund policy7. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8 contact us8. Contact Us

If you have any questions or concerns about this Refund Policy or the refund process, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.